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Counseling in the Digital Age: Unveiling the Potential & Pitfalls of Telehealth and AI

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Counseling in the Digital Age: Unveiling the Potential & Pitfalls of Telehealth and AI

Ethics in the Digital Age

Aug. 22, 2026

10:00 AM - 1:15 PM (EST)

Virtual Event
3 CE Ethics Credits
Is artificial technology reshaping the counseling profession — but are we prepared? From virtual therapy rooms to AI-powered documentation tools, today’s clinicians are navigating a rapidly evolving digital landscape. While telehealth has increased access and flexibility, artificial intelligence is now entering clinical spaces in ways that challenge our ethics, boundaries, and professional identity.

Telehealth and AI

The rapid integration of telehealth and artificial intelligence (AI) into behavioral health care is transforming the delivery of counseling services. While digital tools expand access, enhance clinical efficiency, and introduce innovative modalities of care, they also raise complex ethical, cultural, and clinical concerns. This presentation critically examines the evolving role of telehealth and AI in counseling practice through the lenses of professional ethics, equity, clinical effectiveness, and risk management. Participants will explore current evidence regarding tele-mental health outcomes, emerging AI applications in documentation and clinical support, and the ethical implications of data privacy, informed consent, algorithmic bias, and scope of practice. Special attention will be given to cultural responsiveness, digital disparities, and the impact of technology on therapeutic presence and alliance. Through case examples, guided discussion, and applied ethical decision-making models, participants will strengthen their competence in responsibly integrating telehealth and AI into clinical practice while safeguarding client welfare and maintaining professional standards.

Session Highlights
  • The real benefits of telehealth and AI in counseling
  • Hidden ethical risks and liability concerns
  • Practical strategies to integrate technology responsibly
  • Cultural and equity considerations in digital care
  • How AI may impact clinical judgment and therapeutic presence
Key Takeaways For Clinicians

“Telehealth and AI are rapidly transforming modern counseling, making it essential for clinicians to understand both the opportunities and risks involved. This training on telehealth and AI explores how digital tools impact therapeutic relationships, confidentiality, and ethical decision-making. Through this telehealth and AI course, clinicians will gain practical strategies to manage online therapy challenges and maintain professional standards. The integration of telehealth and AI requires awareness of privacy concerns, data security, and evolving clinical guidelines. Learn more about ethical guidelines for telehealth from the American Psychological Association. By understanding telehealth and AI, therapists can confidently adapt their practice while ensuring ethical and effective client care. This telehealth and AI training supports clinicians in balancing innovation with responsibility in today’s digital mental health landscape”.

This live interactive webinar is designed for behavioral health professionals, including:

  • Counselors
  • Social Workers
  • Psychotherapists
  • Marriage & Family Therapists
  • Psychologists
  • Substance Use Disorders Counselors
  • Case Managers
  • Physicians
  • Other Mental Health Professionals
Marquita Maxwell, LPC, M.DIV., NCC, ACS, BC-TMH

Trusted Telehealth & AI Ethics Expert

Marquita Maxwell, LPC, M.Div., NCC, ACS, BC-TMH, is a Georgia-licensed professional counselor, counselor educator, clinical supervisor, author, and professional trainer. Her work brings together telehealth ethics, multicultural counseling, contemplative awareness, relationship education, spirituality, trauma-informed care, and whole-person mental health treatment. She currently serves as a Core Assistant Professor in Naropa University’s Mindfulness-Based Transpersonal Counseling program, where she teaches counseling skills, multicultural foundations, professional ethics, practicum, and internship courses.

Marquita Maxwell clinical approach recognizes that emotional health is influenced by thoughts, behavior, physical responses, relationships, identity, culture, spirituality, technology, and the environments in which people live. She works primarily with adults navigating anxiety, depression, grief, stress, trauma-related concerns, relationship challenges, family conflict, women’s issues, and major personal or professional transitions. Her current clinical profile identifies Brainspotting, Cognitive Behavioral Therapy, existential therapy, and Solution-Focused Brief Therapy among her treatment approaches.

Marquita Maxwell also provides professional education on the ethical use of telehealth and emerging artificial intelligence tools in counseling. Her teaching helps clinicians balance innovation with confidentiality, informed consent, cultural responsiveness, accessibility, professional competence, and human clinical judgment. Rather than presenting technology as inherently beneficial or harmful, she encourages counselors to evaluate how digital tools affect therapeutic presence, privacy, equity, documentation, boundaries, and client welfare.

Professional Background

Marquita Maxwell earned a Bachelor of Arts in Psychology and Sociology from Georgia State University. She later completed a Master of Science in Community Counseling and a Master of Divinity with a concentration in pastoral counseling at Mercer University. She is currently pursuing a doctoral degree in Counselor Education and Supervision at Walden University; current institutional and clinical profiles still describe the degree as in progress, so the page should not use a doctoral title until completion is confirmed.

At Naropa University, Marquita Maxwell serves as a Core Assistant Professor in the low-residency Mindfulness-Based Transpersonal Counseling concentration. Her documented teaching responsibilities include Counseling and Helping Relationships, Social and Multicultural Foundations of Counseling, Professional Counseling Orientation and Ethical Practice, Counseling Practicum, and Counseling Internship. Her academic role allows her to support developing counselors as they integrate clinical theory, ethical standards, cultural awareness, contemplative practice, supervision, and direct client care.

Her professional credentials include Licensed Professional Counselor, National Certified Counselor, Approved Clinical Supervisor, and Board Certified–TeleMental Health Provider. The National Certified Counselor program requires graduate counseling education, examination, and continuing professional accountability. The Board Certified–TeleMental Health Provider credential addresses training and competency related to safe telebehavioral health practice. Her current Naropa profile and CCE records identify her with these counseling, supervision, and telehealth credentials.

Marquita Maxwell is also a certified Brainspotting practitioner. Brainspotting-informed work may help clients attend to the relationship among visual focus, emotional activation, physical experience, and distressing memories. Her broader clinical style remains integrative and client-centered, combining body awareness and trauma-responsive intervention with cognitive, existential, solution-focused, relational, and culturally responsive approaches.

Before and alongside her current academic work, Marquita developed Millennial Counseling, Coaching, and Consulting, where her education and speaking have included tele-mental health, the integration of technology and therapy, relationships, dating, personal development, and counselor professional growth. Her work has also involved college and university communities, including Georgia State University, Savannah College of Art and Design, and Emory University.

Her publication record includes relationship education for general readers and collaborative scholarship related to digital learning communities, sexual-misconduct reporting, counselor preparation, social-work education, and higher-education internships. Her book, Being the One: B12 The Relationship Vitamin, encourages readers to examine vulnerability, communication, intentionality, personal responsibility, and the relationship they have with themselves before focusing exclusively on finding a partner.

Areas of Expertise

Telehealth Ethics and Digital Counseling. Marquita helps clinicians address the responsibilities that arise when counseling takes place through video, messaging, digital documentation systems, and other technologies. Important considerations include verifying client identity and location, developing emergency procedures, protecting health information, understanding jurisdictional restrictions, selecting appropriate platforms, and clearly explaining technological risks. Clinical Events’ guide to Telehealth Ethics and Client Privacy provides complementary guidance on informed consent, platform security, record protection, and virtual clinical boundaries.

Artificial Intelligence and Counselor Ethics. AI tools are increasingly used for documentation, administrative work, education, communication, and clinical support. Marquita’s education examines risks involving inaccurate output, algorithmic bias, confidentiality, data retention, informed consent, professional competence, and excessive dependence on automated systems. She emphasizes that licensed clinicians remain responsible for verifying information and making clinical decisions even when technology assists with part of the workflow.

Ethical Decision-Making and Clinical Supervision. As an Approved Clinical Supervisor and counselor educator, Marquita helps clinicians examine competence, documentation, confidentiality, boundaries, consultation, cultural context, and client welfare. The Approved Clinical Supervisor credential recognizes mental health professionals who meet national supervision standards. Clinical Events’ resource on ethical practice, confidentiality, boundaries, and competence offers a related framework for evaluating complex professional decisions.

Multicultural and Culturally Responsive Counseling. Marquita’s academic teaching includes social and multicultural foundations of counseling. Her approach encourages clinicians to examine how race, culture, gender, spirituality, socioeconomic conditions, family expectations, access to technology, and previous experiences with healthcare may affect treatment. Cultural responsiveness requires continued curiosity and self-examination rather than assuming that broad knowledge about a demographic group explains an individual client.

Mindfulness-Based and Transpersonal Counseling. Her Naropa University role places her within a program that integrates clinical counseling with mindfulness, contemplative education, and transpersonal perspectives. These approaches can support awareness of emotional experience, values, meaning, identity, and the relationship between internal experience and behavior. Marquita’s work keeps these practices connected to professional ethics, client preference, cultural humility, and established counseling responsibilities.

Trauma-Informed Care and Brainspotting. Marquita works with clients experiencing trauma-related distress and uses Brainspotting as one element of an integrative treatment approach. Trauma-informed care includes attention to emotional and physical safety, pacing, choice, collaboration, triggers, coping resources, and the client’s readiness to engage difficult material. Brainspotting should be used within the clinician’s competence and a broader assessment and treatment plan rather than presented as an automatic solution for every client.

Relationships, Dating, Divorce, and Stepfamilies. Relationship education is a longstanding component of Marquita’s clinical and written work. She addresses dating, communication, divorce, self-esteem, spirituality, family transitions, and stepfamily dynamics. Her perspective encourages individuals to consider their boundaries, values, expectations, communication habits, emotional availability, and personal responsibility rather than placing the entire focus on finding or changing another person.

Professional Boundaries and Technology. Telehealth, social media, electronic communication, online visibility, and AI-assisted workflows can gradually alter the therapeutic frame. Marquita’s work helps clinicians establish clear communication policies, protect client privacy, separate personal and professional digital activity, and recognize when convenience begins to compromise ethical practice. Clinical Events’ guide to professional boundaries for therapists provides additional examples of boundary crossings, digital contact, self-disclosure, and role confusion.

Authored Publications
  • Being the One: B12 The Relationship Vitamin
  • Learning Communities: Intentional Connection in a Digital World
  • Training Student Leaders in Reporting Sexual Misconduct Incidents at a Two-Year College
  • An Interprofessional Internship Model for Training Master’s-Level Social Work and Counseling Students in Higher Education Settings

 

After this training, participants will be able to:

  • Identify at least three ethical standards from the ACA Code of Ethics (2014, Section H) that apply to telehealth and technology-assisted counseling.
  • Describe three clinical competencies required for effective telehealth practice, including crisis planning and jurisdictional considerations.
  • Differentiate between supportive and replacement uses of AI in counseling practice in accordance with ACA standards on professional competence (Section C).

10:00 -10:05 am – Introduction

10:05-10:30 am – Welcome & Framing the Digital Shift

10:30-11:00 am – Telehealth: Evidence, Access & Clinical Impact

11:00-11:30 am – Ethics & Risk in Telehealth Practice

11:30-11:45 am – Break

11:45-12:15 pm – Artificial Intelligence in Counseling

12:15-12:45 pm – AI Ethics: Bias, Privacy & Professional Identity

12:45-1:05 pm – Clinical Application & Integration

1:05-1:15 pm – Q&A

All levels.

Registration Cost

Registration $67 | Aug. 22 | Virtual Event | 3 CE Credits | 10:00 am – 1:15 pm ET

Registration Deadline:  Aug. 22, 2026

Cancellation Policy

All registrations are non-refundable. However, you may request a full credit toward a future training if:

  • You notify us at least 72 hours before the event start time.
  • Credit is valid for up to 6 months from the original event date.
  • No credit will be issued for no-shows or cancellations made on the same day.
  • When you register for an event, you agree to these terms

Please email [email protected] to request a credit or reschedule.

 

A total of 3 CE Ethics credits are available.

This program meets the continuing education requirements in Ethics as required by state licensing boards and national accrediting organizations.

Additional Approvals Pending.


ASWB ACE

Clinical Events, LLC, (provider # 2201) is approved as an ACE provider to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Regulatory boards are the final authority on courses accepted for continuing education credit. ACE provider approval period: 11/01/2025 – 11/01/2028.

NBCC

Clinical Events, LLC has been approved by NBCC as an Approved   Continuing Education Provider, ACEP No. 7643 Programs that do not qualify for NBCC credit are clearly identified. Clinical Events, LLC is solely responsible for all aspects of the programs.

NAADAC

This course has been approved by Clinical Events, as a NAADAC Approved Education Provider, for educational credits. NAADAC Provider #320899, Clinical Events is responsible for all aspects of the programming.

NY State Board of Psychologists

Clinical Events, LLC is recognized by the New York State Education Department’s State Board for Psychology as an approved provider of continuing education for licensed psychologists #PSY-0292.

NY State Board of Psychoanalysts

Clinical Events, LLC is recognized by the New York State Education Department’s State Board for Mental Health Practitioners as an approved provider of continuing education for licensed psychoanalysts #P-0073.

NY State Board of Social Workers

Clinical Events, LLC is recognized by the New York State Education Department’s State Board for Social Work as an approved provider of continuing education for licensed social workers #SW-0828.

NY State Board of Mental Health Counselors

Clinical Events, LLC is recognized by the New York State Education Department’s State Board for Mental Health Practitioners as an approved provider of continuing education for licensed mental health counselors. #MHC-0329.

NY State Board of Marriage & Family Therapists

Clinical Events, LLC is recognized by the New York State Education Department’s State Board for Mental Health Practitioners as an approved provider of continuing education for licensed marriage and family therapists #MFT-0140.

NJ State Board of Social Workers & Professional Counselors

The New Jersey Social Work Examiners Board accepts ASWB ACE Provider credits. The New Jersey Professional Counselors Board accepts NBCC-approved CE provider credits.

All Other States Social Workers & Professional Counselors

All other states accept ASWB ACE Provider credits and NBCC-approved CE provider credits. Licensees are responsible for determining whether courses meet the CE requirements in their jurisdictions. States and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for credit.

Florida Certification Board

Clinical Events is approved by the Florida Certification Board (FCB) to offer continuing education programs (Provider # 5527-A).

Canada Social Workers

BC, AB, SK, MB, ON, and QC accept ASWB ACE-approved provider programs to meet licensure renewal requirements.  Licensees are responsible for determining whether courses meet the CE requirements in their province. Provincial regulatory boards have the final authority to determine whether an individual course may be accepted for credit.

Canada Counsellors

Clinical Events is an NBCC-approved provider.  Licensees are responsible for determining whether courses meet the CE requirements in their province. Provincial regulatory boards have the final authority to determine whether an individual course may be accepted for credit.

Please contact us if you would like to inquire about applicable approvals for your continuing education (CE) needs.

Each professional is responsible for understanding and meeting the specific CE requirements set by their individual licensing board or regulatory agency. We encourage you to reach out to your licensing body directly to confirm how our programs apply toward your licensure renewal.

Questions:  [email protected]

In accordance with continuing education standards and requirements, the presenter discloses that they have no relevant financial relationships, affiliations, or conflicts of interest to report.