Skip to content

Counseling in the Digital Age: Unveiling the Potential & Pitfalls of Telehealth and AI

Innovate, Educate, and Elevate

Counseling in the Digital Age: Unveiling the Potential & Pitfalls of Telehealth and AI

Ethics in the Digital Age

Aug. 22, 2026

10:00 AM - 1:15 PM (EST)

Virtual Event
3 Ethics CE Credits
Is artificial technology reshaping the counseling profession — but are we prepared? From virtual therapy rooms to AI-powered documentation tools, today’s clinicians are navigating a rapidly evolving digital landscape. While telehealth has increased access and flexibility, artificial intelligence is now entering clinical spaces in ways that challenge our ethics, boundaries, and professional identity.

Telehealth and AI

The rapid integration of telehealth and artificial intelligence (AI) into behavioral health care is transforming the delivery of counseling services. While digital tools expand access, enhance clinical efficiency, and introduce innovative modalities of care, they also raise complex ethical, cultural, and clinical concerns. This presentation critically examines the evolving role of telehealth and AI in counseling practice through the lenses of professional ethics, equity, clinical effectiveness, and risk management. Participants will explore current evidence regarding tele-mental health outcomes, emerging AI applications in documentation and clinical support, and the ethical implications of data privacy, informed consent, algorithmic bias, and scope of practice. Special attention will be given to cultural responsiveness, digital disparities, and the impact of technology on therapeutic presence and alliance. Through case examples, guided discussion, and applied ethical decision-making models, participants will strengthen their competence in responsibly integrating telehealth and AI into clinical practice while safeguarding client welfare and maintaining professional standards.

Session Highlights
  • The real benefits of telehealth and AI in counseling
  • Hidden ethical risks and liability concerns
  • Practical strategies to integrate technology responsibly
  • Cultural and equity considerations in digital care
  • How AI may impact clinical judgment and therapeutic presence
Key Takeaways For Clinicians

“Telehealth and AI are rapidly transforming modern counseling, making it essential for clinicians to understand both the opportunities and risks involved. This training on telehealth and AI explores how digital tools impact therapeutic relationships, confidentiality, and ethical decision-making. Through this telehealth and AI course, clinicians will gain practical strategies to manage online therapy challenges and maintain professional standards. The integration of telehealth and AI requires awareness of privacy concerns, data security, and evolving clinical guidelines. Learn more about ethical guidelines for telehealth from the American Psychological Association. By understanding telehealth and AI, therapists can confidently adapt their practice while ensuring ethical and effective client care. This telehealth and AI training supports clinicians in balancing innovation with responsibility in today’s digital mental health landscape”.

This live interactive webinar is designed for behavioral health professionals, including:

  • Counselors
  • Social Workers
  • Psychotherapists
  • Marriage & Family Therapists
  • Psychologists
  • Substance Use Disorders Counselors
  • Case Managers
  • Physicians
  • Other Mental Health Professionals
Marquita Maxwell, LPC, M.DIV., NCC, ACS, BC-TMH

Marquita Maxwell, LPC, M.Div., NCC, ACS, BC-TMH, is a licensed professional counselor, counselor educator, author, clinical supervisor, and professional trainer specializing in telehealth ethics, artificial intelligence in counseling, culturally responsive care, relationships, life transitions, spirituality, and holistic mental health treatment.

Her work helps clients and clinicians understand how emotional health is shaped by thoughts, relationships, physical experiences, cultural identity, spiritual values, technology, and the environments in which people live and work. She has particular experience supporting adults navigating anxiety, depression, stress, grief, relationship difficulties, family conflict, trauma-related concerns, and significant personal or professional transitions.

Education and Counselor-Training Experience

Marquita Maxwell earned a Bachelor’s degree in Psychology and Sociology from Georgia State University. She later completed both a Master of Science in Community Counseling and a Master of Divinity with a concentration in pastoral counseling at Mercer University.

Her combined counseling and theological education supports a whole-person clinical perspective. Spirituality may be incorporated when it reflects the client’s values and treatment goals, but it is not imposed as a universal explanation or intervention.

Marquita currently serves as a Core Assistant Professor in Naropa University’s Mindfulness-Based Transpersonal Counseling program. Naropa’s current faculty directory lists her among the program’s core faculty, and the university announced her Core Assistant Professor appointment as part of its recent faculty development.

Her academic role allows her to connect professional ethics, clinical theory, contemplative awareness, cultural responsiveness, and practical counselor development. She helps emerging clinicians consider not only which technique to use, but also how identity, power, professional responsibility, self-awareness, and the therapeutic relationship influence treatment.

Holistic and Culturally Responsive Counseling

The clinical approach of Marquita Maxwell incorporates cognitive, mindfulness-based, narrative, attachment-informed, existential, somatic, and Brainspotting-related perspectives. Her work recognizes that clients may experience distress cognitively, emotionally, relationally, spiritually, and physiologically.

This integrative perspective is especially relevant when clients understand their difficulties intellectually but continue experiencing bodily tension, avoidance, emotional overwhelm, or recurring relationship patterns. Treatment can therefore include reflection, skill development, body awareness, values exploration, behavioral change, and attention to the client’s social and cultural context.

Culturally responsive counseling requires more than learning broad facts about demographic groups. It asks clinicians to remain curious about how clients understand family, spirituality, authority, privacy, health, relationships, communication, and help-seeking. Marquita’s teaching encourages professionals to examine assumptions and recognize how social position, technology access, cultural identity, and previous experiences with healthcare can affect treatment engagement.

Clinicians can explore this wider ethical framework through Clinical Events’ discussion of ethical practice, boundaries, confidentiality, competence, and cultural humility. The article explains why cultural awareness and consultation are essential parts of ethical clinical decision-making.

NCC, ACS, and BC-TMH Credentials

Marquita Maxwell holds several credentials reflecting her work in counseling, supervision, and virtual mental health services.

As a National Certified Counselor, she has met the National Board for Certified Counselors’ standards for counselor education, examination, training, and continuing professional responsibility. The official NBCC National Certified Counselor program explains that the NCC is a voluntary national certification and does not replace the state license required to practice independently.

Her Approved Clinical Supervisor credential reflects specialized preparation in clinical supervision. The Center for Credentialing & Education’s ACS program identifies professionals who have met national standards involving supervision education, clinical experience, professional accountability, and ongoing development.

Marquita is also a Board Certified–TeleMental Health Provider. The official BC-TMH credential addresses the knowledge and professional preparation needed to provide safe and effective telebehavioral health services. Applicants complete approved education and pass the TeleMental Health Examination.

Telehealth Ethics and Digital Mental Healthcare

Telehealth is one of the most important areas of professional education offered by Marquita Maxwell. Virtual counseling can expand access for clients experiencing transportation difficulties, mobility limitations, geographic isolation, demanding schedules, or shortages of local behavioral health services.

At the same time, online counseling creates clinical and ethical responsibilities involving:

  • Confidentiality and data security
  • Client identity and physical location
  • Cross-jurisdiction practice
  • Emergency and crisis procedures
  • Informed consent
  • Technology failures
  • Digital communication boundaries
  • Client privacy within the home
  • Platform selection and professional competence

The Clinical Events article Telehealth Ethics: Ensuring Client Privacy in Virtual Therapy provides practical guidance on secure platforms, informed consent, record protection, online professionalism, and maintaining boundaries when therapy occurs through screens and digital systems.

Artificial Intelligence and Counseling Ethics

Artificial intelligence is increasingly appearing in clinical documentation, scheduling, education, communication, assessment support, and treatment-planning workflows. These tools may improve efficiency, but they also raise difficult questions about confidentiality, data ownership, informed consent, algorithmic bias, clinical accuracy, professional judgment, and scope of competence.

Marquita Maxwell helps clinicians examine the difference between using technology as a carefully supervised support tool and allowing it to replace professional assessment, empathy, accountability, or clinical decision-making.

AI-generated content can sound confident even when it is inaccurate. Sensitive client information may also be exposed when therapists enter identifiable material into systems without understanding how that information is stored or reused. Responsible use therefore requires clear policies, careful vendor review, appropriate disclosure, human verification, and continued accountability by the licensed professional.

Clinical Events’ guide to professional boundaries for therapists expands this discussion by examining digital communication, telehealth platforms, online self-presentation, privacy, and the ways technology can gradually alter the therapeutic frame.

Author and Relationship Educator

Marquita is the author of Being the One: B12—The Relationship Vitamin. The book reflects her interest in dating, personal growth, self-awareness, and the development of healthier relationships.

Her relationship-focused work addresses concerns such as dating, divorce, stepfamily dynamics, communication, self-esteem, spirituality, and the transition from seeking a partner to developing the emotional qualities needed for a healthy partnership.

Rather than treating relationship success as a matter of finding the “perfect” person, her work encourages individuals to examine their values, boundaries, expectations, communication patterns, and capacity for emotional responsibility.

Upcoming Clinical Event With Marquita Maxwell

On August 22, 2026, Marquita will present Counseling in the Digital Age: Unveiling the Potential & Pitfalls of Telehealth and AI, a live virtual program offering three ethics CE credits.

The training examines telehealth outcomes, artificial intelligence applications, data privacy, informed consent, algorithmic bias, professional identity, digital disparities, clinical effectiveness, and the effect of technology on therapeutic presence and alliance. It is designed to help clinicians balance innovation with client protection and professional accountability.

Professionals can browse the complete Clinical Events continuing education calendar for additional programs on ethics, technology, cultural responsiveness, clinical supervision, trauma, anxiety, and evidence-based psychotherapy. Additional therapist-focused education is available through the Clinical Events Blog.

After this training, participants will be able to:

  • Identify at least three ethical standards from the ACA Code of Ethics (2014, Section H) that apply to telehealth and technology-assisted counseling.
  • Describe three clinical competencies required for effective telehealth practice, including crisis planning and jurisdictional considerations.
  • Differentiate between supportive and replacement uses of AI in counseling practice in accordance with ACA standards on professional competence (Section C).

10:00 -10:05 am – Introduction

10:05-10:30 am – Welcome & Framing the Digital Shift

10:30-11:00 am – Telehealth: Evidence, Access & Clinical Impact

11:00-11:30 am – Ethics & Risk in Telehealth Practice

11:30-11:45 am – Break

11:45-12:15 pm – Artificial Intelligence in Counseling

12:15-12:45 pm – AI Ethics: Bias, Privacy & Professional Identity

12:45-1:05 pm – Clinical Application & Integration

1:05-1:15 pm – Q&A

All levels.

Registration Cost

Registration $67 | Aug. 22 | Virtual Event | 3 CE Credits | 10:00 am – 1:15 pm ET

Registration Deadline:  Aug. 22, 2026

Cancellation Policy

All registrations are non-refundable. However, you may request a full credit toward a future training if:

  • You notify us at least 72 hours before the event start time.
  • Credit is valid for up to 6 months from the original event date.
  • No credit will be issued for no-shows or cancellations made on the same day.
  • When you register for an event, you agree to these terms

Please email [email protected] to request a credit or reschedule.

 

A total of 3 CE Ethics credits are available.

This program meets the continuing education requirements in Ethics as required by state licensing boards and national accrediting organizations.

Additional Approvals Pending.


ASWB ACE

Clinical Events, LLC, (provider # 2201) is approved as an ACE provider to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Regulatory boards are the final authority on courses accepted for continuing education credit. ACE provider approval period: 11/01/2025 – 11/01/2028.

NBCC

Clinical Events, LLC has been approved by NBCC as an Approved   Continuing Education Provider, ACEP No. 7643 Programs that do not qualify for NBCC credit are clearly identified. Clinical Events, LLC is solely responsible for all aspects of the programs.

NAADAC

This course has been approved by Clinical Events, as a NAADAC Approved Education Provider, for educational credits. NAADAC Provider #320899, Clinical Events is responsible for all aspects of the programming.

NY State Board of Psychologists

Clinical Events, LLC is recognized by the New York State Education Department’s State Board for Psychology as an approved provider of continuing education for licensed psychologists #PSY-0292.

NY State Board of Psychoanalysts

Clinical Events, LLC is recognized by the New York State Education Department’s State Board for Mental Health Practitioners as an approved provider of continuing education for licensed psychoanalysts #P-0073.

NY State Board of Social Workers

Clinical Events, LLC is recognized by the New York State Education Department’s State Board for Social Work as an approved provider of continuing education for licensed social workers #SW-0828.

NY State Board of Mental Health Counselors

Clinical Events, LLC is recognized by the New York State Education Department’s State Board for Mental Health Practitioners as an approved provider of continuing education for licensed mental health counselors. #MHC-0329.

NY State Board of Marriage & Family Therapists

Clinical Events, LLC is recognized by the New York State Education Department’s State Board for Mental Health Practitioners as an approved provider of continuing education for licensed marriage and family therapists #MFT-0140.

NJ State Board of Social Workers & Professional Counselors

The New Jersey Social Work Examiners Board accepts ASWB ACE Provider credits. The New Jersey Professional Counselors Board accepts NBCC-approved CE provider credits.

All Other States Social Workers & Professional Counselors

All other states accept ASWB ACE Provider credits and NBCC-approved CE provider credits. Licensees are responsible for determining whether courses meet the CE requirements in their jurisdictions. States and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for credit.

Florida Certification Board

Clinical Events is approved by the Florida Certification Board (FCB) to offer continuing education programs (Provider # 5527-A).

Canada Social Workers

BC, AB, SK, MB, ON, and QC accept ASWB ACE-approved provider programs to meet licensure renewal requirements.  Licensees are responsible for determining whether courses meet the CE requirements in their province. Provincial regulatory boards have the final authority to determine whether an individual course may be accepted for credit.

Canada Counsellors

Clinical Events is an NBCC-approved provider.  Licensees are responsible for determining whether courses meet the CE requirements in their province. Provincial regulatory boards have the final authority to determine whether an individual course may be accepted for credit.

Please contact us if you would like to inquire about applicable approvals for your continuing education (CE) needs.

Each professional is responsible for understanding and meeting the specific CE requirements set by their individual licensing board or regulatory agency. We encourage you to reach out to your licensing body directly to confirm how our programs apply toward your licensure renewal.

Questions:  [email protected]

In accordance with continuing education standards and requirements, the presenter discloses that they have no relevant financial relationships, affiliations, or conflicts of interest to report.